How do I get started?

Suspecting that your child has a developmental delay or other type of special need can be scary and overwhelming!  We know this feeling firsthand and are here to help you navigate it all-- It is our goal to ensure our clients and their families don’t feel lost as they begin their journey.

  1. Call our office at 612-270-9979 or email j.alders@hhhtherapy.com. We will ask some questions about your concerns and determine if an assessment is right for your child.
  2. We will send you in-take forms to fill out.

    This gives us a better idea of who your child is, as well as strengths and weakness and important medical information we should be aware of.

  3. We can schedule an assessment time once the paperwork is completed and returned to our office.

What to expect at the assessment:

Relax!  It is our goal to walk you and your child through this process.  You will be invited and welcome to stay during the assessment.  Depending upon what areas of development we are looking at, you may have some additional “caregiver questionnaire forms” to fill out.

During the evaluation, the assessment is set up in a playful manner.  We will complete standardized assessment as well as gather observational data.  Assessment sessions are usually 1-1.5 hours in length.

Following the assessment, the therapist will compile all of the information gathered into an official assessment report.  Next, if your child qualifies for services, individualized treatment goals will be developed along with a plan of care.  If your child does not qualify for services, you will be provided with written recommendations to address specific areas of concerns.  All of this information will be sent to your child’s doctor for approval and a signature.  Finally, upon approval we will work together to schedule treatment sessions. 

     

What insurance do you accept?

HHHTherapy is currently an in-network provider with:
Blue Cross Blue Shield
Medica
Health Partners
Cigna
United Health Care
Aetna
Medical Assistance
Tri-Care

If you do not see your insurance listed, please call our office.

Please call your insurance carrier and check your individual plan to understand coverage for therapy as some plans require prior authorization- our company is contracted with insurance companies as Hands, Hooves and Hearts Therapeutic Services, LLC (please refer to that company name when checking benefits).  While we will help you with this process in any way possible, ultimately, any claims unpaid by your insurance company are your responsibility. 

For ease, Hands, Hooves and Hearts Therapeutic Services, LLC will bill your insurance directly.  Any remaining balance, unpaid claims, co-pays, deductibles, or co-insurance are your responsibility.  Any co-pays, deductibles and co-insurance amounts are due at the time of service.

Do you accept private pay?

Yes, we accept private pay.  Please contact our office to understand rates and plans.

 

What is your cancellation policy?

You will receive a reminder text or email (you choose which format) from us reminding you of your child’s appointment the day before.  Please call our office at 612-270-9979 to report a cancellation.

For vacations/non-school days:  We request a 24-hour advance notice so that we can offer the therapy time slot to another child.  If you fail to notify our office, “no shows” will be charged a $30 fee.

Due to Illness: Children with diarrhea, vomiting, contagious diseases and/or temperature above 100 degree should cancel their appointment to ensure the health of the therapist and other children being treated.  If your child wakes up sick, please call or text our office by 8 am on the day of the appointment.  HHHTherapy reserves the right to charge a $30 “no show” fee for appointments that are not cancelled by 8 am the day of the appointment.

Please note that “no show” fees are not billable to insurance companies.

Do I need a doctor’s referral?

Yes, you will need a doctor’s referral.  Our office can help you obtain this information.

Why the name Hands, Hooves and Hearts Therapeutic Services?

The short answer is because the owner, Jenny, is passionate about kids and horses!!  She is an avid horseman and spends most of her weekends during the summer competing at horse events.  When she developed the company name several years ago, it felt natural that horses should be part of the name.  In additional to doing in-office traditional Occupational Therapy, she has also provided hippotherapy.



501 4th St Suite 201 Princeton MN  55371 | 18336 Joplin St NW Elk River MN 55330 | 612-270-9979 | j.alders@hhhtherapy.com